Garmin services and production go down after ransomware attack

Smartwatch and wearable maker Garmin planning multi-day maintenance window to deal with ransomware incident.

Smartwatch and wearables maker Garmin has shut down several of its services on July 23 to deal with a ransomware attack that has encrypted its internal network and some production systems.

The company is currently planning a multi-day maintenance window to deal with the attack’s aftermath, which includes shutting down its official website, the Garmin Connect user data-syncing service, Garmin’s aviation database services, and even some production lines in Asia.

In messages shared on its website and Twitter, Garmin said the same outage also impacted its call centers, leaving the company in the situation of being unable to answer calls, emails, and online chats sent by users.

The incident didn’t go unnoticed and has caused lots of headaches for the company’s customers, most of which rely on the Garmin Connect service to sync data about runs and bike rides to Garmin’s servers, all of which went down on Thursday.

 

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